Exchanges We only replace items if they are defective or damaged within 21 days of receipt of the item.  We will pay the postage if the return is a result of a faulty or incorrect item. If you need to exchange it for the same item, please send us an email at info@ufo-sorcery-engineering.com and send your item to: 

 

U.F.O. Sorcery Engineering

Elsenewal 37 

6118BM Nieuwstadt

Netherlands

 

Returns Our policy lasts 21 days, you may return most new and unopened items for a full refund. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 to 10 business days. 

Late or missing refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.  Next contact your bank. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at info@ufo-sorcery-engineering.com.

Sale items  Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Shipping To return your product, you should mail your product to: 

 

UFO Sorcery Engineering

Elsenewal 37 

6118BM Nieuwstadt

Netherlands

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over 75,00 Euro, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.